@CulmCarty I have a fibre box. @eir is there problems with the network today? @eircare @eir over twenty houses down broadband in the area since noon yesterday ( ballymulcashel , Kilmurry, Co.Clare) but your ye refuse to accept it as an area problem. #eir. @BrendanBDM @murphyalan6221 Nice culturally insensitive slur there, Alan! Prepay customer. @spookypuca Thanks. I have mobile broadband and located in Monkstown. @pdasupport Any help would be appreciated. Is there a fault in the area? No connection. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. I will be cancelling my contract. @FitzJoanne Call quality also poor. @inishowen_t Hello @eircare you’re at it again - I’ve messaged you on Facebook about a problem I’ve had to call 3 times about. @JRfromCupertino Located in monkstown. None all morning. @eir can you give me some info on internet down in Avalon, Arklow Co Wicklow. The most common fibre broadband packages in Ireland offer Fibre-to-the-Cabinet (FTTC) which generally offer speeds of up to 100Mb/s. @eir Not for me, I have a wifi signal with no internet connection and a constantly flashing sync button. @eir hey I'm trying to cancel my mobile account membership with you but it's not working. @conor_crean @eir @eircare Having the same problem with mine at the minute useless customer service and an even worse operating website. @DeirdreWard18 @qualann Eir's customer service is abysmal. Still out. @eircare Hi is the phone and internet down in the Clondalkin area ? You can contact our technical support team on 1890 260 260 who will be more than happy to help resolve your query. @gaelcoffey ? No service for a while now. Please help, broadband down as a result! I will be cancelling my contract. Signed up for Gigabit fibre to the house. Anyone else experiencing wifi internet issues with #eir in North Cork today? External factors can affect speed. I have been locked out of my phone and my eir is not working for me to get my puk code. Please contact me urgently. @gallagherteg -The eir team, @eircare My mobile internet frequently drops to 3G, 2G and stops working entirely. Planned to train on Zwift today. @eir Is there trouble with landlines in Fermoy area ? But you aren't sending them. Thanks, @LiamMGannon @eir @eircare I topped-up to avail to unlimited data but I am unable to check the usage to confirm whether or not I am within the fair usage. 1Gb/s download speed (varies by product selection). @eir This is a generic unhelpful response. Each time I’m told it’s sorted but it isn’t. We don’t care about the blame game currently happening between @Digiweb_Ireland and @eircom , just sort it out ?? @helene_brennan @monicamallon @ohaibrian Is there an EIR yet addressing parking and ingress/egress issues? Our guide: Broadband speeds in Ireland, covers the full checklist and ways to improve your broadband speed. We'll keep you updated as we receive more information. I have spent months trying to speak to a customer representative over the phone to resolve the issue. Have Eir broadband in an urban area of south dublin. @eircare very disappointed mover to you last week had appointment for installation last Friday morning waited in no show no contact and I cannot get through on the phone @eir weirdly I had Internet but no phone service. Eir should advise customers of maintenance services during certain hours. Thanks Nathan for the help! @AidenCarthy is not exaggerating on below! #customerservice #eir #selfbuild #newbuildhome. Cheers! Unable to call you as you are offline and unable to report fault online as you redirect to calling. Real-time service status. Have now heard many bad reports over service regretting having moved already and this is with no connection. I look forward to cancelling. #eir. @connolm2 Your mobile app also been 'broken' for me for over two weeks. Wait 30 seconds and plug it back in. I look forward to cancelling. @Hackett46David @adrianweckler @Evan_SG 1st world problem unless you blow through data while working from home, have kids etc and cannot get fixed line broadband or you can but Eir was €3,000 to connect you. @Luke29462546 We were aware that there is a service issue impacting some customers in the Drogheda area. Restart your modem and follow step 1-5 below: Turn off the modem using the On/Off switch, The DSL light should be solid and the internet light should be flashing, If you have extra equipment such as a filter, unplug these and connect your modem directly to the left-hand side of the telephone socket. @chronicsara @eir I've no Internet since Tuesday. Turn off the modem using the On/Off switch. Nothing showing on Eir Online. Have no mobile data, no problems with it all morning until now. @eir @carolan_lennon. Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. I've no internet and no TV channels, mobile data gone too. It’s not worth paying for a service that’s unreliable. @eir hi folks your infrastructure (click before you dig service) is not working this morning. Cancel that new contract and move to @puretelecomirl - I haven't had a minutes' problem since I switched, and their customer service if I have any questions is excellent. Anyone else? Eir’s F2000 router provides IPv4 and IPv6 connectivity, which allows devices to reach websites and web services with native IPv6 connectivity. For anyone else experiencing problems with #eir internet connection in #drogheda today....Hopefully it won’t take too long #LouthChat, @Alisonyuxi Please reply on Facebook. Honestly disgraceful service @eir. @eir This is a generic unhelpful response. The issue appears to be affecting most of the country. It’s so unprofessional. Experiencing great difficulties with the quality of the internet connection at the moment, speed is very slow and the connection drops completely for 2-3 minutes once or twice an hour so … hmmm @eir internet problems are now happening in Dublin... please fix asap. @StupotClifton Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. 23.47 Mb/s Upload Speed. @eir hi folks your infrastructure (click before you dig service) is not working this morning. @The_Irish_Ace Slow speed problems Run a broadband speed test by visiting https://www.eir.ie /support broadbandspeedtest/ Testing on an Ethernet cable will provide a true representation of the broadband speed coming into your house. We're both WFH. @eircare hi. @eircare Hi, our business broadband connection has gone down in our office. Via Hi @eir . Long story short he was not qualified to start with. @BeingBla Location: Northbrook Avenue, Ranelagh, Dublin 6 Hopefully someone will get back to me.A local technical support manager in my area Trevor rang me after I texted him and he apologised. @eircare hi my internet is down who do I call on a Saturday to sort the issue? I’ve made 5 calls over the past month with 30minute wait only to be told “it’s still unresolved”. We are working to get this issue resolved as soon as possible. You also stopped replying to emails, your FB Messenger page is down and you can't be reached via phone. @eircare Hi, I would like to report issue with 4G connection "Number not recognised" when calling. For anyone else experiencing problems with #eir internet connection in #drogheda today....Hopefully it won’t take too long #LouthChat, @eirNews @openeir I paid for my mobile phone online at eir on 5 November 2020 and today 17th February 2021. Yet here i am still no Internet. I topped-up to avail to unlimited data but I am unable to check the usage to confirm whether or not I am within the fair usage. We are working to get this issue resolved as soon as possible. While the Eir ISP network handles IPv6 routing, unfortunately its DNS servers seem to stutter with IPv6 DNS lookups, particularly with earlier firmware versions on the F2000. We are currently experiencing issues in Cork, we do apologize for any inconvenience caused. Are you working on the outage? Nothing showing on Eir Online. @Katzben5 Hi, @eircare Hi, I would like to report issue with 4G connection My landline is not working . @eircare Hi, when will the tech issues relating to check the pre-pay status be solved? @pool4life1979 @eir @eircare Thanks Eir for messing up my internet. ??? Some idiot changed us to the new system with no cables. I’m having an issue with another company right now and I’m trying this route. All rights reserved. Have tried all the usual troubleshooting but no luck. (waiting 30 min each time). @neslihanercan Is anyone else having issues getting through to @eir Business Support?? Our broadband has been down for an hour. Can you resolve this for me urgently? Our open eir team is assessing the situation. @eircare I need to get invoices for my mobile phone usage. @monicamallon @ohaibrian Is there an EIR yet addressing parking and ingress/egress issues? @JenniferGrace16 I am unable to pay my bill. I’m having an issue with another company right now and I’m trying this route. I’m not in the PC brigade but that’s not what I want on my timeline. But that’s not his job in the company &he couldn’t help sort my problem or hold the customer care accountable. @eir is there problems with the network today? To no avail. @eir My internet connection was down @ 12.20 am earlier today. We’ve had little to no service for almost a week. @eir Our internet has been down for almost 24 hours now in Cork, Page last updated by My internet is not working the whole day! Now 190 will not connect me. Before I get in my car and travel, I need to know if there's an outage in the area or whether it may be something local to our office, @LauraJHalton @oreillychap @eircare what is going on internet down in dublin18? Have no mobile data, no problems with it all morning until now. Currently it ranks on the place 1 from 164 providers in Ireland. Unable to call you as you are offline and unable to report fault online as you redirect to calling. Eir Broadband Speed Test. We are working to get this issue resolved as soon as possible. @neslihanercan @eir @eircare Same here. installation and high-speed, shared Internet access. @eircare Hi is the phone and internet down in the Clondalkin area ? Is there an outage in Little Island Cork? @eir, @FeeTuo Storms and status orange rainfall are battering parts of the country, we have early reports of service issues in some areas. I've had no landline for a week, thought it was headset but bought new one today and it's not! I often hear complaints about @eir customer service but not being a customer I haven't had to contact them. We are currently experiencing issues in Cork, we apologize for any inconvenience caused. It’s so unprofessional. I will have to go into the #eir store in town to get it sorted out. @_beckylou_ Thanks. 6 frustrating months of waiting for @eir. 6 frustrating months of waiting for @eir. @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. None all morning. @cool1nn @eir I got mine recovered successfully through Best_tech02 On instagram after I got tired of contacting customer service without no respond I was so lucky, I was referred to Them and they we're able to got back my account hacked recovered, @Nitroclergy Please advise. From 9am this morning trying to get help from @eir as a new customer who's services only got activated today and not working 1901 keep cutting me off and I've email saying I'm being billed on 26th this month for service I can't use. 104 days now,I still have not received the mobile phone I purchased and they have been treating me in the same perfunctory manner and not solving the problem. Eir should advise customers of maintenance services during certain hours. Where's the care in eircare... @Hackett46David 2. Anyone having problems with @PayPal recently? Called about 50 times but no joy. @eircare Have dm'd still no wifi even though it was activated last week and rude customer service and impossible to get through to. @eircare I am trying to ring from landline as I can't ring from mobile because that's the number with the issue. It won’t allow you to click the tab on the website. Thanks, @kieranbarrett10 @eircare Can someone tell me why you are telling me your customer care is no longer in service?. @eircare @eir fiber broadband is down in Wicklow since 1 hour. In this type of connection, a high speed fibre optic cable runs from the nearest telephone exchange to a cabinet on the street (you’ll spot them as they are recognisable for their green colour) near your property. @shealy1971 -The eir care team. I’ve no internet connection since this morning in Drogheda. Broadband router configuration errors, wireless interference, or any of several other technical problems adversely affect the speed and stability of your internet connection. Branch Address: 1 … @eircare @eir over twenty houses down broadband in the area since noon yesterday ( ballymulcashel , Kilmurry, Co.Clare) but your ye refuse to accept it as an area problem. @Kenm7Ken Never again. @eircare my new activation date was supposed to be today I called helpline and still no internet or phone, @eircare very disappointed mover to you last week had appointment for installation last Friday morning waited in no show no contact and I cannot get through on the phone It’s been patchy since the weekend and keeps disconnecting, @dany_ehrenbrink Are you working on the outage? @eir @carolan_lennon no customer service AGAIN from EIR this morning. @splendid_source @eir what number can I call from overseas to discuss broadband problems at home? @eircare is there an outage in D24? @eir is eir internet down in the after area? From 9am this morning trying to get help from @eir as a new customer who's services only got activated today and not working 1901 keep cutting me off and I've email saying I'm being billed on 26th this month for service I can't use. Ensure the power, DSL (Grey) and Ethernet (yellow) cables are securely connected at both ends. @murphyalan6221 Nice culturally insensitive slur there, Alan! Get help with fixing, learning about and setting up your eir broadband with our helpful tutorials and FAQs. Located in monkstown. It’s been patchy since the weekend and keeps disconnecting, @eircare complete outage, no phone no inet can you please contact me. ? The DSL light should be solid and the internet light should be flashing. If your speeds are slow over Ethernet, you might need to contact us to troubleshoot. After restarting my modem I now have no internet or phone. I’ve made 5 calls over the past month with 30minute wait only to be told “it’s still unresolved”. The case number is 3825780. @eircare No Internet connectivity since last Sunday, Coolock, what's going on??? I have spent months trying to speak to a customer representative over the phone to resolve the issue. Fault reported 8am Monday as soon as Eir open. @mtoboggan7 @eir Was on to Nathan on chat support today and he was able to get me sorted with a new connection. @irski_uros @tiggerishpeep I need it for working from home and home schooling for 3 kids tomorrow. @eircare @eir @carolan3 @comreg. Can you please let me know asap. Only use firmware for your Device’s sp ecific model. Hi @eir . Some idiot changed us to the new system with no cables. From there the connection transfers to a shorter copper cable which runs from the cabinet to your property. @JohnLynchMedia Same here in Dublin, WiFi cuts out at least 3 times a day and the television interface is completely unreliable. @leonamul @eircare Hi, when will the tech issues relating to check the pre-pay status be solved? A few LFC supporters must work for eir ref the internet outage.....! I've called, been cut off, online chat is disabled, no relevant online forms available?? The problem with these types of connections is that the copper c… @eircare hi, are there issues in Ravensdale, Louth area with WiFi? @eircare No point opening "new experiences" when you can't maintain the existing network properly. Trying to contact them and it’s proving very difficult.! eir and open eir are trading names of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. Eir in Navan: speed performance and info about outage, service down or problems. @eir, @eircare Is there any technical support number for the weekend, account number 39440208, the Wifi has been down since Thursday, its there anyway anyone can give us an update as to when this will be fixed, thanks, @eir @eircare is there issues with WiFi?? #eir. No service since last Sunday, and nobody bothered to get it sorted. 3 further calls re ongoing broadband issues. @eir is eir internet down in the after area? Waiting over 23 mins to talk to a human and then I get cut off. @eir Hi there, what happened to my TV today? ... Pre-ordered a phone, Eir had no stock so couldnt fulfill the order, yet they signed me up to a new 24 month contract anyway. I’ve no internet connection since this morning in Drogheda. @eircare Have dm'd still no wifi even though it was activated last week and rude customer service and impossible to get through to. @eircare hi my internet is down who do I call on a Saturday to sort the issue? I've called, been cut off, online chat is disabled, no relevant online forms available?? @eir Hi there, what happened to my TV today? Having major broadband issues with @eir in Limerick this morning. I've had my problems with eir before but credit where it's due today I only have positive things to say. @splendid_source Need to get the wire to the house. Anyone else experiencing wifi internet issues with #eir in North Cork today? Please treat it as a matter of urgency as I work from home. @neslihanercan @eir @eircare Same here. By law, we are required to ask your consent to show the content that is normally displayed here. After restarting my modem I now have no internet or phone. Where's the care in eircare... @eircare No point opening "new experiences" when you can't maintain the existing network properly. My internet is not working at the moment Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. Sky Broadband Ultrafast: Availability subject to location. Call quality also poor. @eircare Our broadband is down since Saturday. It’s quite a serious issue too so I’m confused as to what the companies priorities are. @eircare Can someone tell me why you are telling me your customer care is no longer in service?. @eircare hi, are there issues in Ravensdale, Louth area with WiFi? Wait 2 minutes for your modem to restart. I've had no landline for a week, thought it was headset but bought new one today and it's not! Storms and status orange rainfall are battering parts of the country, we have early reports of service issues in some areas. Please reply on Facebook. @conor_crean @eir @eircare Having the same problem with mine at the minute useless customer service and an even worse operating website. They are consistent at that. No connection. Finally got through to someone on Thursday morning who told me it would be sorted before Saturday. @eircare hi. Minimum contract and further terms apply. If you have completed the above troubleshooting steps and your broadband connection is still not working you should log a fault here. Im currently doing a college course from home and have been unable to access any lectures all week..disgraceful, @limeworx_ie A few LFC supporters must work for eir ref the internet outage.....! Any help would be appreciated. @PK14851460 Our broadband has been down for an hour. @aingealadeburca My internet is not working the whole day! To no avail. ? Thanks. @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. @eircare Crackly landline and intermittent broadband all day, now seems totally gone. Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. Problems with Eir dominating reader complaints at the moment Pricewatch: Phone and broadband supplier tops the list for most complaints to us Mon, Feb 5, 2018, 06:00 @eircare how do@I report my parents landline not working since yesterday? Im currently doing a college course from home and have been unable to access any lectures all week..disgraceful, @eir can you give me some info on internet down in Avalon, Arklow Co Wicklow. Thanks. You've been charging me since October and were supposed to email the invoices. If not, ensure wireless is enabled on your device. Have now heard many bad reports over service regretting having moved already and this is with no connection. I am unable to pay my bill. @KarenBOSullivan Hi, Any issues impacting Bray, Co.Wicklow that you are aware of? @eircare is there a problem with your network in west Cork? 3 broken promises to get call back after problem ‘fixed’. @eircare hi there folks, I'm expecting an engineer visit due to an outage, logged yesterday but not received any text messages. We'll keep you updated as we receive more information. Honestly disgraceful service @eir. @eircare hi, how long do I have to wait for someone on your technical support to answer. Once again appalling services from our internet provider @eir stopped that. They are rivalling Eir at the moment with their poor customer service it's that bad @AskPayPal @PayPal4Business, @eir my app still not working please fix it. We are currently experiencing issues in Cork, we apologize for any inconvenience caused. Many many more where it wasn’t working. @eircare hi there folks, I'm expecting an engineer visit due to an outage, logged yesterday but not received any text messages. How to contact @eircare about ongoing wifi issues ? @sarah_mullen12 Hopefully someone will get back to me.A local technical support manager in my area Trevor rang me after I texted him and he apologised. We are currently experiencing issues in Cork, we do apologize for any inconvenience caused. I’m experiencing slow speeds/intermittent connection drops on both my 4G Broadband router and smartphone. Trying to contact them and it’s proving very difficult.! Please help me out to close my account. We are working to get this issue resolved as soon as possible. @eircare Hi, I'm looking to get my PUK code but can't log in to My Eir. Eir 'working to resolve issue' as mobile and broadband remains down for customers across the country The company has acknowledged the problem but … I will have to go into the #eir store in town to get it sorted out. How to contact @eircare about ongoing wifi issues ? We don’t care about the blame game currently happening between @Digiweb_Ireland and @eircom , just sort it out ?? #eir #eirbusiness @eirBusiness. Select the eir TV app; Select Force Stop; Select Storage then Clear data/cache; Select Cache then Clear cache; Reinstall the eir TV app: Uninstall the App: Settings > Apps > eir TV > Uninstall; Restart your device; Download App: Go to the Play Store and select eir TV; Check your internet connection; I can’t see a particular programme or I am getting an error The eir team. Thanks, @eir Was on to Nathan on chat support today and he was able to get me sorted with a new connection. Have tried all the usual troubleshooting but no luck. @eircare @eir @carolan3 @comreg. @shanedoyle72 @eircare what is going on internet down in dublin18? Thanks Nathan for the help! Eir internet not working Broadband. @eircare any word on what appears to be a nationwide outage since lunchtime? Eir. @dillom98 #eir #eirbusiness @eirBusiness. www.eir.ie. @eir our modem has been down all day, lights are flashing for power and wifi but dsl and internet aren’t ??? @Johnmad45John I have been locked out of my phone and my eir is not working for me to get my puk code. @eir @carolan_lennon no customer service AGAIN from EIR this morning. Refer to the label on the bottom of your Device. Why? @eircare No Internet connectivity since last Sunday, Coolock, what's going on??? @gkirish2020 Wi-Fi coverage may reduce with distance from the router. Is there an outage in Little Island Cork? HELP.!! However, because it is part-fibre and doesn't come directly to your home, it's unlikely you'll receive 100Mb. Hope they sort soon, @eokenned 3 further calls re ongoing broadband issues. 3 broken promises to get call back after problem ‘fixed’. Eir (formerly: Eircom) offers mobile and landline internet and phone services, as well as TV under the Eir Vision label. You dig service ) is not working this morning @ conor_crean @ eir service... Affecting most of the eir website “ it ’ s F2000 router provides and... Status be solved eir for messing up my internet constantly flashing sync button is impossible # Ranelagh internetdown... And my eir is not working since yesterday have mobile broadband and located in Monkstown, online is... @ SWattersReilly @ eircare are there issues in Cork, we have early reports of service in. 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Any news on when it will be more than happy to help online, via email or via.... Sarah_Mullen12 @ eircare no internet and phone services, as well as TV the... There, Alan human and then I get cut off, mobile data, no problems with connectivity... @ alisoncomyn Hi there, Alan branch in Ireland, covers the full checklist ways... On Thursday morning who told me it would be sorted before Saturday our technical support team on 260! Some customers in the after area rainfall are battering parts of the country have been left without broadband a! Get accurate, up to 100Mb this is the phone to resolve issue... A month on Ireland 's Gigabit fibre network time eir goes down the website but the is... Get accurate, up to date broadband line information: speed performance, user sentiment and outage.! Eir Hi my internet anyone else experiencing wifi internet issues with # eir no phone internet... Gone down in Kingscourt County Cavan, any chance there is a generic response. 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