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I now had to wait 56 days to receive their response. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. I live up north too and there are 10 in my area so no excuses. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. We rent so he mayve lived here in the past but hant for the last two years what do I do!? But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Thanks first of all for your very helpful website! If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. 10. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week. Are foreign registered cars pursued for penalty charges? I've had . which they cant use against the payment owed? Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. So, I assume, I/you would only be liable for the lower penalty charge of 35. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. On the crossing there is nothing! Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). Shit system just like everything else dreamt up by money grabbers in government. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. I sent them a copy of the reciept and heard nothing more. Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. Let us know. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. We was on 3 week holiday and have seen info about fees on our way back. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. Licence Median Terms. I have seen photographs of the sign which seems quite confusing. Find the bit that says Hope you enjoyed your time here. That one sentence could have saved me the suffering and stress and shock. I think this is grossly unfair. This may have been enough to push some people to have just gone ahead and paid without question. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. It was their computer system that told me what to pay after entering his registration number!!!! I did receive a confirmation email but I couldnt open the attached PDF. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. , but my credit card has been debited. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Lets see if they are human. We seem to be O.K. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Disabled badge holders are exempt from the Dartford Crossing charge. I have only just remembered that I didnt pay for a double crossing 19 days ago. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. why cant they give us information when required. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. Will I be ok? They told me this is often the case . Hopefully that is the end of that. Warning: Your session is about to expire due to inactivity. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. So it appears that you have to pay twice for the same crossing. I have not received a PCN and so I have no PCN number. Hi Thanks for your post. Were you unlucky enough to get a Dart Charge penalty charge notice? Hugh. This system has been set up very badly; it seems set on making money from fines. I have today 14/11/2015 received a charge certificate for 105. I am not prepared to consider paying the Penalty until I have received the notice in writing. I think this is an absolute disgrace! Let us know and sorry I could not be of more help. Here are the main Dartford Crossing payment methods. Weve had a similar notice for a first offence. Decision: Also people should be able to pay by post after the crossing made. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Motorists must pay a fee to use the tunnel, although exemptions exist. I would pay now and there is a chance youll be okay. Dont trust HMG Agencies? Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. You should at least be able to escape one of the fines as it was your first offence. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. I know the UK Govt doesnt care but at least I feel I had a way to strike back! That being said, my brother just recieved 2 PCN's for a crossing in August. I do not live near the bridge, do not need a credit. For each crossing! If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. Stress is a major downer on your immune system, take care of yourself. I think lawyers should step in and file a case against them. If you want online payments you should set up a system that works. There is a good chance the PCN wont be sent as you have paid. So the cycle begins again. This should be covered under the 14-day grace period for first offences. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. How should I proceed ? Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. And yet they penalise us if we are unable to be on line. This is a return to the days of King John. The signs really need improving. But far more should have been done to address the change in the system. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. At least a week notice is a fair deal. This allows them to pay the original charge rather than the full fine. Paid them 7.50 in total and asked for a receipt which they emailed. Used crossing on Sat 27th Feb & again Sun 28th Feb. Oh yes, but will deprive them of millions in lost fine revenue. Editor, Marcus Herbert. I travelled from Brussels to Norwich. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. Exactly what has happened to me, I have appealed attaching all the payment slips/ receipts/ emails. First the Lendal Bridge in York, now the Dart crossing. Apart from the quote from their nameless spokesman, has this been published by them anywhere? It seems ridiculous you can be fining people nearly 5 months after the offence. I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . There are no contact details on the charge certificate. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. If you treat people like this and do you expect them to treat others!! Two months after the incidents. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals.