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Everything you need to search, book and manage your holiday in one handy place. My wife and I booked a bespoke holiday to China last September, to travel in March 2020 from local travel agent, Ocky White Travel. d)We will not charge a fee where you pay by personal credit or debit cards when booking. b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. You have not paid us any sum due for your holiday. - Leave the building and allow time for the gas to disperse. Occupancy:we provide the holiday and accommodation for those people named on your booking only and have offered the holiday based on the requirements that you selected at the point of booking. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. We will hold you responsible for any damage caused by any additional person or people whom you have allowed to stay at the accommodation. Sea/Pool View Rooms - please note these advertised room types may have a restricted view due to plants, trees or buildings. The luggage capacity is shown by a suitcase symbol when choosing the car. You must co-operate with us and our insurers in this regard. Costs may vary for alternative accommodation, so you may need to pay any uplift in cost relating to this. We will tell you the procedure for making your choice. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. When you request the cancellation, you'll be sent a cancellation email. (f) You are not prohibited by this clause from consulting legal or other third party advisers before submitting your claim directly to Jet2.com. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. We paid a 1,000 deposit - 500 each - towards the total sum . In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. 50% of holiday cost* or the deposit if more. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, Jet2holidays: 2022-23 Jet2holidays Limited - A subsidiary of . We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Balcony - children should NEVER be left unsupervised on balconies; dont climb or stand on balcony furniture or on the balcony balustrade; keep all furniture away from the balcony wall/railings. Room occupancies will be shown for individual properties and may vary by destination. Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 (or UK law equivalent) we are required to advise you of the actual carrier operating your flight. Answer 1 of 6: Hello , ive booked a holiday for nxt June , there are nine of us going and have 4 rooms booked ,two in three rooms and 3 people in the other ,there is no lead passenger .I have paid 200 deposit for each person but one person said they won't be. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. Limited rainfall can put further pressure on their provision. 14 May 2020 at 11:39AM edited 14 May 2020 at 11:40AM. Step 1: Check if the booking is refundable. We may feature TripAdvisor ratings of our resorts to help you choose your holiday. If the increase is more than 8% of the price of your holiday, you may either (a) change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the holiday within 14 days of the amending invoice and receive a full refund of all monies paid, except for any amendment fees. 30% of holiday cost* or the deposit if more. Please contact our Special Assistance Team to discuss, so that you are aware of any additional charges. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. From the options which we present to you, you may choose the day of the month on which each Prepayment will be taken. e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. Please note if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services. A 30GBP/ 40EUR/ 48CHF/ 990CZK/ 180PLN/ 11,310HUF non-refundable & non-transferable deposit per person is required at the time of booking unless the booking is made within 10 weeks of departure. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. 1.10. Republic of Ireland: Please note, if you are a resident of the Republic of Ireland and have booked a Package withJet2holidaysany insolvency protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). We will not be liable for any damages or costs which are incurred by you or by any such additional person or people, or for any death or personal injury suffered by any such additional person or people, where you allow any additional person to stay in your accommodation. In some resorts recreational facilities such as outdoor pools/water sport activities may also be reduced or even closed. (c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking. Compensation for cancellation or significant change, 14. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. Occasionally, we may have to make changes and we reserve the right to do so at any time. When booking through our website your baggage allowance will be shown to you at time of booking. In our larger hotels (again excluding City Breaks) you will also be invited to a welcome meeting arranged by our appointed agents and they may also arrange a visit to your hotel during your stay. Do not try to pass items to someone on another balcony. The bad news is that you have to pay cancellation charges and you may not be able to recover much. . Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. You should be extremely wary of anyone encouraging you to make an exaggerated or fraudulent claim (whether in resort or back home). Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. Check-in time for flights: Passengers are required to check in a minimum of 2 hours prior to the scheduled departure time of the flight. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. Some kids clubs may be chargeable and we do not guarantee that they are free of charge. Jet2.com'sTerms and Conditions will therefore form part of your contract with us, please seewww.Jet2.comfor details. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Driving Abroad: If you have hired a car, or are planning to drive abroad, please make sure that you have checked the most up to date guidance on the documentation or licence type that you need before you go. 10. Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. Further guidance on licence requirements is available here: www.gov.uk/driving-abroad/international-driving-permit. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you. Please note that the deposit is non-refundable once paid. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. Please note, transfers are not included within a Jet2CityBreaks booking Pedestrians - be vigilant at all times. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. You can let us know at any time if you no longer want to receive emails by clicking here. But you must remember that you are responsible for your actions and the effect they may have on others. h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. You will need passport details for all travelling passengers to check in online. These conditions, along with 'Essential Holiday Information' and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. Your original deposit shall not be refunded. Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. : By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. This will be displayed at time of booking. Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees. To seeJet2.com'sTerms and Conditions, go towww.Jet2.comand click Terms and Conditions at the foot of the home page. Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Room occupancies will be shown for individual properties and may vary in each destination. Air conditioning:Some properties may have individual air conditioning units located in either the bedroom or the living area and, unless otherwise stated, air conditioning will be centrally controlled. Please note that infants do not have their own baggage allowance, or seat on the aircraft. Exceptions: (i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us. The deposit is 60 per person, for adults and children. The Service is not available for hand luggage.