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Next, you'll need to find a good spot for your modem. Free shipping for many products! 8.8. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. That's okay. |Privacy preference center The status light ring will change colors as it goes through the installation process, to show you its connection status. X. Overall Performance: 85%. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app So I hooked up my old modem, and thank goodness my old modem works just fine. What if all the lights on the modem are off? CenturyLink Prism TV Technicolor C2100T 802.11AC Modem Router Gigabit DSL Fiber 2.4/5GHz (Renewed) 3.7 out of 5 stars. Try rebooting the modem. Third party marks are the property of their respective owners. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. The modem was easy to set up and worked perfectly. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. Try another phone jack if one is available. CAUTION! best dsl modem wireless router centurylink. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. We've created a series of self-help and self-install videos to empower you to quickly get connected. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Compared to WiFi 5, it delivers: About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Refer to Step 3 in Topology 2 to configure the router. This unit gives you many of the same benefits as the Zyxel C4000LG, such as throughput up to 3000Mbps, 2.4GHz and 5GHz frequencies, and ADSL and VDSL compatibility. If in doubt, you may want to wait until 7 p.m. to hook up your modem. 448 0 obj <>stream Make sure the outlet is live. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. 8.8. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. endstream endobj Quality Score 9.8. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Please note that a phone jack is required to set up CenturyLink internet service in your home. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. Local time: 03:30 AM. On your start date, your line must be operational by 7 p.m. Overall Performance: 85%. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Tower modem setup guide. DSL and power ports on the back of the C4000BG and LG/LZ models. Jun 10, 2022. 1) Place the CenturyLink modem in transparent bridge mode and use Orbi in Router mode. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. 3. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. Learn more. The status light ring may change colors repeatedly as it goes through the initialinstallation process. If you have theC4000BGorLG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. Previous image. Hope this video satisfied you and make sure to hit that Like Button and Share this video with your friends. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. This can depend on the age of your home. Editorial Score. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. These lights will flashred and greenwhile the modem is syncing with the network. Try this: This can depend on a number of factors. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. Plug other end of Ethernet cable into the your home phone line. Residential | Small Business| Enterprise| 2023 CenturyLink. At this point, you are ready to activate your service! 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream Standards-based WiFi WPA3 security. If you don't have a jack, chat with us to have one installed. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. The DSL cord from the modem to the jack shouldnothave a filter. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Enter the user name and password provided by your ISP. Use a DSL splitter to plug a phone and a modem into one wall jack. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. 2.Reposition your wireless router. X. Click 'Apply' to save changes. This means the network is not being detected by your modem. Have you purchased a new Axon (Greenwave). If needed, you can download the same instructions below. You can test this by plugging in another electrical device, and/or try another outlet. The tech fixed the problem, and the new modem was able to connect to the DSL service. It should turnsolidBLUEonceit has connected. Network security types, explained. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Theutilities menugives you access to several additional tools to manage and test your modem. Click Apply to finish the configuration. Try rebooting the modem. Look for an email with your order confirmation details and an order status tracking link. All Rights Reserved. Residential |Small Business |Enterprise Product Description. All Rights Reserved. This video is a step-by-step guide of how to setup your modem. The particular jack you are using isn't hooked up or is faulty. Depending on the kind of internet connection you have, you can choose which one to utilize. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. So my question is, can I can send this new modem back and get my money back? Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. In-home speeds may differ based on router setup, devices and other factors. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. Your modem'swireless settingscontrol the WiFi network in your home. Use the, This means a connection failure has occurred. Plugging in the power cord4. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. Find contact options in the Support tab of the app, or by. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. If NO, proceed to the next step, "Check for connectivity.". It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. These preset credentials cannot be retrieved, and your modem could become unusable without them. There are some things you need to know before completing the installation process. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. It works just fine but when my roommate connects at 5g it slows down mine even though im on 2.4g. Start by unpacking the box and identifying the modem, cables, and instruction card. Either move it to the room where it will get . DSL and power ports on the back of the C4000BG and LG/LZ models. Single LED status light. Cookie Notice After it detects the connection, the LED Ring will show green on your C4000BG when the Internet is ready for you to use. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. Approved Modems Added in December 2020. Where it is placed can have a huge impact on your wireless performance. Unplug everything, wait a few minutes, and plug in again. If you have questions we haven't answered, or if you need any additional support with setting up your modem. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. Visit the, Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Install your C4000 modem and activate internet service. Download the Brightspeed Internet app to manage your account. Call tech support back and tell them your modem is in a "walled garden" state. You can test this by plugging in another electrical device, and/or try another outlet. Optimizing the Wi-Fi to get the best service possible3. Setting up new service? After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. The LED ring in the center of the C4000LG will light up green upon full internet access. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. This indicates nothing is connected to the modem port. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Thats issue I cannot get connected to IP. You can continue to the next stepto compete setup. The one you use will depend on the type of internet connection you have. Follow the steps to complete the installation process using QuickConnect. All Rights Reserved. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? STARTED! And I can't - Answered by a verified Network Technician . Verified purchase: Yes | Sold by: bluehousesupply . Page 9 5. This means the network is not being detected by your modem. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. The user manual indicates all ports should be functional, so i would guess either the PC lan port or the cable are having issues. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Try this: Only the C4000BG and LG/LZ models have a DSL light. STARTED! Chat withcustomer serviceto get atechnician to install a whole-home filter on the line outside your home (there is an installation fee for this.) Now it's time to get your modem hooked up. Just follow the QuickConnect instructions when you get to step 4. Most of these are best for tech-savvy folks who are familiar with modems and networking. If you don't have a jack, chat with us to have one installed. We suggest using theBrightspeed Internet appon your iOS or Android device to complete modem setup. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. $84.99. Internet Strength: 90%. Below are some of the most common questions and issues that customers ask as they install a modem. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. The particular jack you are using isn't hooked up or is faulty. TheC4000BGandLG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. . I just upgraded my internet speed to 80mbps. 5. 4. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Guide to the single status light on theC4000 modem, The status light ring may change colors repeatedly as it goes through the initial, While the C4000 initially boots up, it will. It can handle . If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. Your modem is connected to our network and the line is active. Please note that a phone jack is required to set up CenturyLink internet service in your home. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. This can often resolve a connection issue. Once the light is green, you're connected to the internet and you can get online! Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. The C4000XG does not have a DSL port or light. Setting up new service? Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. We no longer support this browser. This means a connection failure has occurred. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Donotinstall a filter between the modem and the wall jack. Use to replaced my failed leased modem/router. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Use the new modem. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave Please note that a phone jack is required to set up Brightspeed internet service in your home. Firmwareis the software programmed into your modem that makes it run. Highlight Features & Reviews! This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Wrong modem? Tried restarting and still having trouble? Most of these are best for tech-savvy folks who are familiar with modems and networking. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. But, if you don't want the app, no problem you can use . Try thetower modem guideinstead. In this video, we'll show you step-by-step how to install your C4000 Modem. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. A great choice for services that peak between 10 and 40Mbps is the Axon C4000BG. For an optimal experience, we recommendupdating your browser. endstream endobj 424 0 obj <. Not the right kind of modem? But the function is basically the same. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. item 7 CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter. If you don't have a jack,chat with usto have one installed. This means your modem is connected to our network and the line is active. Plugging in the internet cord5. They will put in credentials in the GUI for you. Advanced settingsgive you even more control over your modem's configuration. In addition to the main LED display, the C4000LG model has a DSL status light, found beneath the ports on the back side, as seen in the photo. 2017-04-24 02:55 PM. For all following models: . Please try another jack orchat with usfor further help. Try plugging the green cord into a different jack. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. The red light indicates the modem isn't connecting to the CenturyLink network. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Single status light ring. No Ethernet port? We had to replace one of the same models and no issues. Dynamic QoS: Prioritizes data through the router for smoother streaming. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Next, you'll need to find a good spot for your modem. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. . This made me suspect the problem was not my modem after all. Next image. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. These are essential to make sure you get the best phone and internet connection. 2017-04-24 10:28 AM. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. Picked up right where the old one left off. First, your modem will arrive in the mail on or before the date your service is scheduled to start. . Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. It should turnsolidBLUEonceit has connected. Please note that a phone jack is required to set up Brightspeed internet service in your home. Log in to your modem's user interface and navigate to the Wireless Settings menu. If your service has already been activated, you might get a message earlier in the day. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Verified purchase: Yes. The C4000LG has the same specifications as theZyxel C4000LZ. Please note that a phone jack is required to set up Brightspeed internet service in your home. Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". Fast and strong wifi signal. Related Items. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. For the following models: If needed, you can download the same instructions below. Detailed steps are here: https://www . Option 2 is probably the simplest and is a good choice. Products with trusted sustainability certification (s). Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Wrong modem? Up and running within a half hour. After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. Try plugging the DSL cord into a different jack. It came in the mail a few days later, and I hooked it up (I can see this thing was built to be idiot proof), but it didn't connect to the DSL service. Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Before you start, make sure to read the complete instructions below for the best results. Let me know if this helps. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. It should turn. Instead, you can easily access these same network controls through My CenturyLink or the app. Highlighted Features. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. These are essential to make sure you get the best phone and internet connection. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Not the right kind of modem? . Wait until after 7 p.m. on the service start date to attempt setup. Learn more about, Need more help? "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. We walk through:1. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. Once the light is green, you're connected to the internet and you can get online! Setting up new service? oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. Axon C4000BG modem/router for 10, 20, or 40Mbps. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. The particular jack you are using isn't hooked up or is faulty. In any case you get a nice . Share | Add to Watchlist. 11-22-2021 02:00 PM. Highlight Features \u0026 Reviews! If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. HP Support Agent. Start by unpacking the box and identifying the modem, cables, and instruction card. The difference between 2.4 GHz and 5 GHz. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active.