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We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. The Patient Portal does not support your current browser and will prevent you from using the full site. Please try again in a few moments.? If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. What if I'm unable to access the Patient Portal? Yes. We must follow the duties and privacy practices described in this notice and give you a copy of it. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. This information may include: your. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? How soon can I expect a response from my provider? How do I view messages and/or responses from my provider? This will bring up a list of all the test results you have received. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. After confirming this, try again after waiting for a few minutes. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. When you click the. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. For your safety and security, your session is about to be logged off due to inactivity. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can access it 24 hours a day, and it will help you with your needs. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We will make sure the person has this authority and can act for you before we take any action. It is your responsibility to monitor these messages. Statement Code is incorrect. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. We reserve the right in the future to charge a fee for the use of Patient Portal. Please notify us immediately if you believe the security of your Portal account may have been compromised. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). A convenient and secure way to deliver virtual care to your patients. We can use and share your health information to bill and get payment from health plans or other entities. Please try again later. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. How do I turn biometric authentication on/off? Please try again. Follow these instructions to reset your password. To log into athenaPatient, use the email and password for your Patient Portal account. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. If youve set up text messaging as your security option, the following message will appear: 2. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). You will be notified if your Patient Portal service is discontinued. If you need to speak with the office sooner, please call the office directly. You cannot permanently delete sent or archived messages. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Clicking Feedback will bring you to a survey form where you can leave feedback. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. . Navigate to the Account screen by clicking Account in the bottom navigation bar. Innovating healthcare. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. A link to reset your Patient Portal password has been sent to. Why doesn't anything happen when I click "View Detail" or "View Receipt?". See how our technology and expertise can have you thriving from day one. Just find your QuickPay Code on your billing statement and you're ready to go. Explore our global offices or find the one closest to you. How soon can I expect a response from my provider? You will also see a list of other individuals connected to your account with health records at the listed provider groups. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. This website and Patient Portal contain links to websites operated by other parties. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. What do I need to access the Patient Portal? Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. When an appointment is available for check in, you will see a button next to it labeled. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Dial 911 in the case of a medical emergency. We will provide a copy or a summary of your health information, usually within 30 days of your request. We typically use or share your health information in the following ways. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. You can ask us to correct health information about you that you think is incorrect or incomplete. Click the desired message in your inbox to read the message. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Tools and resources that support building apps and the interfaces to support them. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Were located at 311 Aresenal Street, Watertown MA 02472. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Please try again later. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Where did they go? How do I manage my saved credit and debit cards? For questions on those practices, please consult your healthcare provider/institution. How do I know which of my family members data is being shown in the athenaPatient app? This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. If you are experiencing a medical emergency, call 911. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We apologize for the inconvenience."? When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. These messages may contain information important to your health and medical care. We can use and share your health information to bill and get payment from health plans or other entities. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Urgent matters should not be dealt with via the Patient Portal. We are not required to agree to your request, and we may say "no" if it would affect your care. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Note: This page should only be . These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Why can't I delete my sent and archived messages? We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Please. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We have to meet many conditions in the law before we can share your information for these purposes. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You will see a toggle switch under Security titled Face or Fingerprint. How does the athenaPatient app relate to the Patient Portal? Please click OK to continue your session. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Select the payment you would like to view. Only test results which are considered appropriate for release will be accessible through the Patient Portal. All communications between you and your provider's office are carried over a secure, encrypted connection. We will not use or share your information other than as described here unless you tell us we can in writing. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We are required by law to maintain the privacy and security of your protected health information. Get answers to patient FAQs and access tools that can help you on your journey. How do I know which providers share data (appointments, messages, test results, etc.) Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Indicate your contact preferences for different types of notifications. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Patient Portal is a communication service offered as a convenience to our patients. We will not retaliate against you for filing a complaint. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. For technical issues with this website during normal business hours, please contact our office. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Your use of the Portal after we make changes is deemed to be acceptance of those changes. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. We may also share your information when needed to lessen a serious and imminent threat to health or safety. We can use your health information and share it with other professionals who are treating you. We can share health information about you with organ procurement organizations.