When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Customers must make all changes prior to the date of travel. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Regular Breeze Cards are not accepted for Mobility certified customers. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Visit our Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. 2. 2. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Using tobacco or electronic cigarettes or vaporizers is prohibited. Indicate the type of mobility aid used, and if the lift is required. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. The application allows for the following online: Employees can view and update personal information, submit . The goal: make life simpler for all our employees. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Customers will be asked to leave a voicemail with their name and phone number. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. How do I use my Reduced Fare Breeze Card? If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Disruptive, harassing, or threatening behavior is prohibited. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Requests to suspend subscription service until further notice will not be accepted. Click here to download the Mobility/Paratransit Application. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The fax number for Mobility Eligibility is 404-848-6900. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Small strollers or carts must be securely held and not block aisles or passageways. Simply tap your card on the Breeze target wherever your riding. Atlanta, GA 30324. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. To request an alternative format, please call MARTA during normal business hours at. MARTA reserves the right to limit the number of replacements. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Customers with inoperative wheelchairs cannot be transported. to request that an application be mailed or emailed to you. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. No-Shows that are not within the customers control will not be counted against the customer (i.e. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. MARTA Mobility. . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Please tap your Breeze card within 30 days of purchase to activate reload value. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. (Across from Lindbergh Center station) https://pass.itsmarta.com/Account/Login. This category is not required once a transit system is 100% accessible. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. CCRs will provide a Ready Time when the trip request is confirmed. Vehicle number and operators name, if applicable Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 2424 Piedmont Road, NE MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. If known, nearest cross streets and easily identified pick-up points. Lost Item Inquiry Formfor lost items. For this reason, different types of eligibility that have developed in the transit industry, including: Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTA is smarta! Learn more. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. VI Complaint Resolution Procedure and Form. MARTA has the right not to issue a replacement card. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. A MARTA Mobility Service Agent will explain the service and/or mail an application. When a return trip is needed, indicate the desired pick-up or drop-off time. 4. view details. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. All future replacements are $5. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. 404-848-5826. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures.