From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. This is due to breaks in payment and paying less than the monthly minimum. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. One of those you get what you pay for. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. LPI is also moving away from dealer-based sales and going customer-direct. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Learn how to avoid this issue and quickly fix it if it does occur. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. I was told last year by a supervisor that the tub is my issue not theirs. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. We are committed to using . Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. When it arrived we . Your warranty case ******, has been opened. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! . This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. A corner hot tub might be just what youre looking for. Please contact ***** at 423-349-2969 to discuss possible solutions. 151 customer reviews of Aqua Living Factory Outlets. Jets are one of the best parts of the hot tub. The next is probably "how much does a swim spa cost?" Purchasing a spa from this company is the single worst house-related decision I have ever made. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Since then the hot tub has not functioned properly. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) The decision to end our domestic dealer programs was an extremely tough one. Upon receiving it home and after the installation I realized that what I purchased is not what I received. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. There is no way this company will remain in business with these types of complaints. Covid has changed the game. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. You get what you pay for with these. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. If you have a dog, youre probably used to them going everywhere with you. Thats just insane for a person being 5 days late to make a payment. Several weeks went by and they never showed up. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. It is now 11/9/2020 and still no repairs for the panel or cover. Sincerely. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Management will be reaching out to the customer shortly to further discuss. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. I have emails from LPI and text from the vendor. Request that LPI credit my card on file. It has performed as promised and we are happy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. The headrests were missing the magnets that attach them to the tub. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. After going home, we did research on LPI, INC and found that they were not a reputable company. Some kind words from our happy hot tub owners! After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. aa rechargeable battery with charger. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Up to $1,000 off your spa! The company constantly is blaming him. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. Compact yet powerful, How much is a swim spa? Get the best hot tubs at the best prices! So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. SOLD DEC 9, 2021. I'm still in my first year of owning this joke of a hot tub. They agreed to send me a list of technicians in tennessee that might come look at it. It came in December of 2021. Youre someone who loves to pamper yourself with manicures. (704) 322-4204. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . CEO Dave Hatley. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. BBB Business Profiles may not be reproduced for sales or promotional purposes. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. "We are thrilled to become part of the LPI family. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. It took 8 months to get the extra filters that I purchased at original purchase date. We appreciate the opportunities they have provided us and trust in our hot tubs. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. When we hooked it up, it did not work, the pumps leaked. Visit Website. On sale for only $4699! However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Sometimes less is sometimes more, and hot tubs are no exception. 5% would be over a 400$ late fee. Give away 20,000 free hot tubs lol. When shopping for a hot tub, the number of choices can seem overwhelming. Evergreen Place offers activities at their location for residents. Catalina got bought up by LPI in the last year. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ), then we have the best 4 person hot tubs for you! Wonder what the long-term implications on quality, service/warranty is. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. BUYER BEWARE!!!!!!! I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. Spa Repair & Swim Spa Maintenance. Idaho Child Custody: The Right Evidence & Winning Your Case. The account has continued to accrue fees and interest. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . They do not stand up to their warranty! Do yourself a favor and buy a Jacuzzi brand. Shop our best selection of furniture to reflect your style and inspire your home. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. for staying informed and competitive in the hot tub market. As a matter of policy, BBB does not endorse any product, service or business. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. We look to resolve this as quickly as possible. Spending a few minutes in a hot tub or spa every day will change your life. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. All Rights Reserved. This has incurred a significant cost as well as we should not have to be adding water every week. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Now they said in August. The service tech said this tub appears to be mishandled during shipping and was really banged around. No I sent a email and they said they would try to start building it at the end of October. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. We purchased on June 2020 delivered 5/21. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . A representative from the company will contact the customer, today, to discuss alternative options. He Told me I should just find the part on another website. June 11, 2022 Posted by: grady county, ga zoning map . Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Here well look at the reasons a leak might occur and what you can do to stop it. I know now why they cheaper than other tubs. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I know how to do the chemicals and how important that is having been a pool owner for 20 years. Its a good question! The credit card acknowledged that you would retain the credit on 12/30/22. ), then we have the best 4 person hot tubs for you! Get tips on how to clean different types of jetted tubs and spas. Have u received your hot tub yet??? But what do they cost and will the initial price tag be worth it to you? Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Find manufacturers and suppliers in the most extensive searchable database in the industry. We did not receive the hot tub. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. Thanks for your review Jerry. Being able to chat with other residents becomes an important part of many peoples . I loved the G2 model hot tub I bought from them for about one year. Take a virtual tour of one of our showrooms. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Call us at (425) 485-6059. If I could give zero stars I would. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. Water Treatment Manufacturer Waterco Ltd. We purchased an aqua living spa November 2021. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Many of our activities encourage members to socialize and develop friendships with other residents. The reason for the change remains uncertain, however, the brands they market have remained the same. Read about how to fix it to restore your covers structure and functionality. No return calls even after I have reached out to their office personnel numerous times. It took another 6 weeks to get the replacement parts and those were damaged as well. With detailed information on each of the hot tubs, you will discover new features and what to look. We apologize for the delay. Our Products. . But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This was built, shipped to the store and then delivered to my house on 10/30/22. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. A solution has been advised and implemented, with a contingency if it does not resolve. . Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. We accept payment through Paypal ONLY, the fastest and safest way. Your new hot tub is a major financial investment. I dont think Dr Wellness has a tub anywhere near 20k. I purchased a Spa on 07/24/2022 for $9,964.00. Your partner in design. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. I was hoping they would make things right so that I didn't have to give them this review. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Re: Curious about LPI / Aqua Living / Dr Wellness. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. It came in December of 2021. They are cheaply made and are not very energy efficienct. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. View David Hatley's business profile as Chief Executive Officer at LPI. Finally, they admitted that the spa that I purchased did NOT have the audio system. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Simply start adding items to your cart or contact us if you have any questions. If you want a professional to help you every step of the way ask for Danielle. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. We are the largest hot tub retailer in the . Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. LPI has so far sent me a subwoofer and a main diverter valve (not needed). How much is a. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Very risky in my opinion. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. You can improve your life with calming hydrotheraphy for pain and stress relief. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Easy, done. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. doesn't rain in Phoenix much, so i didn't notice immediately. We are proud to provide American Made quality hot tubs. They are a subsidiary of the larger LPI International, which comes out of Tennessee. Then an estimated completion date of June 26. We make sure the activities are fun and entertaining. Click on an image below to learn more about the product. Multi-Layered Fiberglass Reinforcement. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. 8 Perimeter LED lights. lpi aqua living. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. This field is for validation purposes and should be left unchanged. As of 1-15-2023 the website is still down. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Yet, our baths are about so much more than aesthetics. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Did you return your unit? The customer and salesperson have since been in communication following the holiday season and vacation. They only care of you pay and once that happens they can stall you for years and never give you anything. Im out 500$ , my credit is down 100 points and i have no hottub. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Stay away from Catalina Spas!! They dont stand behind their warranties. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? I really don't think it is that bad of a product, I just think they have really really really bad customer service. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Have something to share about AQUA LIVING FACTORY OUTLETS? View Aqua Living's profile on LinkedIn, the world's largest professional community. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Thank god. I asked if there was something that could be checked, like a sensor. Thanks LPI. They are cheaply made and are not very energy efficienct. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! Im in Colorado and order a spa last year. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. I then filed another claim about a month later because they didn't replace the front panel. RUN FROM LPI INC!!! With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. We are currently waiting on quotes from technicians in your area. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. We purchased a SPA from LPI, Inc. in June. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. 2023 AB Media Inc. All rights reserved. I received the cover in early December and there were NO metal strips built in. There are probably 50 brands better. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Oct 30, 2018. $350,000 Last Sold Price. I was 4-5 months out from my purchase date and they said it would be done nov 1st . Shoulder & Calf Jets. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. Still gathering info on the tub my friend got. Fill out the form to download your instant rebate and FREE buyers guide! Take a virtual of one of our Aqua Living Factory Outlet showrooms. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. The screws they use are not suited for the elements. Evergreen Place is an assisted living facility in Brockport, NY. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. We also had issues with communications from the company for a long period of time. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. MSRP - $8199. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. The tub is clearly a lemon and a consumer product claim attorney agrees. The better maintained your tub is, the longer your investment in health & relaxation will last. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. Tub still leaked and started to have electrical issues because of it. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Weve helped 100s of people find relief from their everyday pains with our spas! LPI is also moving away from dealer-based sales and going customer-direct. I have a Huion H610 Pro V2. Aqua Living is looking for a competent Inventory . It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. I placed an order for a hot tub cover replacement from LPI. The right tub can make all the difference to your mental and physical health. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now.