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We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Hotjar sets this cookie to identify a new users first session. People are fab to work with, committed and full of ideas for the future. Analytical cookies are used to understand how visitors interact with the website. This rating has improved by 7% over the last 12 months. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. TVH was a charity and now it's all out for profit since they became MTVH. Pros & Cons are excerpts from user reviews. There's also a big focus on giving back to the community and staff are encouraged to get involved by volunteering with community organisations and projects. Necessary cookies are absolutely essential for the website to function properly. Sep 2004 - Nov 20073 years 3 months. No call is the same In the UK this is a National Insurance Number. Head of Customer Services. Don't even bother complaining about bullying or bad treatment, they'll turn it back on you and it will only get worse This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. colleagues have been treated appallingly and bullied, Mitarbeiter Bereichsleitung Brandschutz / Prokurist, Good set of transferable skills developed Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. About our cookies and how to manage them. Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. The management need to focus on why it is theyre not retaining their staff, They pay well for what you are required to do. Hotjar sets this cookie to detect the first pageview session of a user. By accepting, you agree to our use of cookies. This site is protected by reCAPTCHA and the Google Privacy Policy These cookies track visitors across websites and collect information to provide customized ads. You also have the option to opt-out of these cookies. Metropolitan Thames Valley Housing. The Met has launched a hotline to report corrupt and abusive police officers and staff. A really good range of calls Get notified about new Customer Advisor jobs in Nottingham, England, United Kingdom. The organisational structure is quite flat, all levels of staff are encouraged to give their views and ideas, and there is an open intranet site to enable staff to do this. Copyright 2023 Metropolitan Thames Valley Housing. Metropolitan Thames Valley has an overall rating of 3.7 out of 5, based on over 163 reviews left anonymously by employees. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. They have work to do but they are are good company and will get there. It is mandatory to procure user consent prior to running these cookies on your website. Senior managers did execs are more interested in fighting amongst themselves than driving the organisation. London is one of the most exciting and diverse cities in the world - and policing it is no easy task. All our reference requests and completed references can be accessed on one website, making the process more efficient and organised. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. MTVH Uses Data to Help Address England's Housing Needs Training is really good, constantly having support from senior members. Jobs. The following link will change your TVDSB Active Directory (AD) password using an alternate email or cell phone for security. It's a really good place to work if you like getting things done. They also talk down at customer service staff as if we are beneath them Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Fill in the repairs enquiry form. 72% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Metropolitan Thames Valley employees rate their compensation and benefits as 3.7 out of 5. to work with and autonomy to make decisions. By clicking Accept, you consent to the use of ALL the cookies. The New River is an artificial waterway in England, opened in 1613 to supply London with fresh drinking water taken from Chadwell and Amwell Springs near Ware in Hertfordshire, and later the River Lea and other sources. Overview. TVH has such a light, friendly and open atmosphere; making it a great place to work. We also use third-party cookies that help us analyze and understand how you use this website. If you feel we have not met these standards and you'd like to tell us about problems you've had with the repairs process, or a repair that's been carried out badly, email: propertydesk.enquiries@mtvh.co.uk, if you are a Metropolitan resident. The transfer will start with children aged 16 or over or those with a terminal illness. We use cookies on our website. We formed in October 2018 through a partnership of two housing associations, Metropolitan and Thames Valley Housing. Company is backing these ideas. I've always felt if I have an idea I can put it into practice quite quickly. Employee Portal. HR and upper management are completely clueless about what goes on, or don't care The management need to focus on why it is theyre not retaining their staff, They pay well for what you are required to do. Historically great at developing staff. The management structure is ex Metropolitan heavy. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. See what employees say it's like to work at Metropolitan Thames Valley. | MTVH is one of the UK's largest housing associations. Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. I've loved my time here. great ambition and staff team are dedicated, good approach to flexible working. Put colleagues at risk by forcing them back into work after COVID because they are too lazy and incompetent to set up a sustainable home working scheme, and do not seem to care whether their staff live or die The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. We work across London, the South East, East Midlands and East England. About our cookies and how to manage them. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you feel we have not met these standards and youd like to tell us about problems youve had with the repairs process, or a repair thats been carried out badly, email: We aim to respond to emails within 2 working days. Necessary cookies are absolutely essential for the website to function properly. Thanks for sharing, Staff are really friendly and its a great place to work, Good set of transferable skills developed I have worked for MTVH for 10 years starting off in the facilities team and working my way into HR. They are not authored by Glassdoor. By accepting, you agree to our use of cookies. External examining is a key feature of the UK higher education system. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Location: Brent. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Staff benefits are excellent and there and learning and development is always encouraged, Diversity & inclusion Flexible office spaces Accessible leadership, L&D for specialist roles and using internal talent, Decent salary, the company is a good one to work for, staff are lovely, Property Desk is an awful department to work for so great if youre not in Property desk, There is no encouragement, the job is soul draining. Often mistakes are covered up and rules are rewritten without consistency. to work with and autonomy to make decisions. I interviewed at Metropolitan Thames Valley (London, England) in Sep 2022. The Memorial Wall is part of a resident-led wellness initiative funded by MTVH, Brent Council Public Health team, Chalkhill Community Trust Fund, and the Young Brent Foundation. Copyright 2023 Metropolitan Thames Valley Housing. This rating has improved by 7% over the last 12 months. Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. We have conducted Repairs and Maintenance and Cyclical Decorations programmes for them and have subsequently been appointed for Windows and Doors Renewal programmes . This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. There is no blame culture, but rather staff support each other to make things right. Rude, unproductive team members are promoted because they're friends with management, others are iced out for arbitrary or no reasons I worked for TVHA before the takeover and it was a great company to be a part of with people who cared about each other and the residents. They do not tolerate racism or homophobia at any level, Management are cliquey, rude, uncaring, and often seem like they have active contempt for their staff and for customers The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley's failures in dealing with a resident's leaking roof and damaged ceilings. not get their way they will threaten your job security behind closed doors while spreading malicious lies that either get you sacked or you leave anyway to avoid these accusations following you to your next job. 50,000.00, Talent Acquisition Specialist | Fintech / B2B, Talent Acquisition Manager (Go-To-Market), Newcastle upon Tyne, England, United Kingdom, 30,000.00 Thanks for sharing, Staff are really friendly and its a great place to work, Good set of transferable skills developed You also have the option to opt-out of these cookies. not get their way they will threaten your job security behind closed doors while spreading malicious lies that either get you sacked or you leave anyway to avoid these accusations following you to your next job. The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. I have worked for MTVH for 10 years starting off in the facilities team and working my way into HR. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Posted 22/12/2022 by Metropolitan Thames Valley. Company is backing these ideas. I've always felt if I have an idea I can put it into practice quite quickly. The finances have been drained by the takeover with invoices not being paid and almost everyday bailiffs arriving at the Twickenham office. About our cookies and how to manage them. In the UK this is a National Insurance Number. repairsteamemails@mtvh.co.uk if you are a TVHA resident. The management structure is ex Metropolitan heavy. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. By clicking Accept, you consent to the use of ALL the cookies. View all 755 employees. A lot of passing the buck goes on to work with and autonomy to make decisions. 204. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The staff are lovely and I have met many wonderful people. Technology and Software Support. Check your rent or service charge account balance and download a statement, Make a payment online by debit or credit card. Metropolitan Thames Valley Metropolitan Thames Valley Employee Review. Verify your email to use filters. Average Metropolitan Thames Valley hourly pay ranges from approximately 8.21 per hour for Production Coordinator to 29.17 per hour for Surveyor. . I worked for TVHA before the takeover and it was a great company to be a part of with people who cared about each other and the residents. But opting out of some of these cookies may have an effect on your browsing experience. We believe everyone should have a decent home and the chance to live well. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. You can unsubscribe from these emails at any time. I have had very supportive managers who have encouraged my career progression. We also use third-party cookies that help us analyze and understand how you use this website. We believe everyone should have a decent home and the chance to live well. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Verify your email to use filters. Positive Experience. great ambition and staff team are dedicated, good approach to flexible working. We're always looking to innovate and do things differently. Process makes things take longer than they could. , but rather staff support each other to make things right. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. We're always looking to innovate and do things differently. Welcome to the Metropolitan Police website. Get a lot of angry customers who want to speak to customer care - when u eventually get through they ask you to email instead The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Pros & Cons are excerpts from user reviews. By requesting a reference you agree to our. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The managers and teams are very supportive on a daily basis. If we've sent you an invitation letter or email, your invitation code will be in it. document.write(new Date().getFullYear()) RefNowRegistered Company No: 09768384 We use cookies on our website. It also offers a range of care and support services including mental health and transitional services, which provide intensive support to . However you may visit Cookie Settings to provide a controlled consent. By accepting, you agree to our use of cookies. Hotjar sets this cookie to detect the first pageview session of a user. Poor commission structure. Free event. Hotjar sets this cookie to detect the first pageview session of a user. These cookies track visitors across websites and collect information to provide customized ads. Logos provided by Clearbit Responsible for leading the customer service team: resident services, first-time and follow-up repairs. Make a secure payment when it's convenient for you and check your balance 24 hours a day. Welcome. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. . Year-long community programme launches to meet local needs of Clapham Park residents. Enjoyable when u have nice tenants and leaseholders Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. Enjoy resolving queries at first point 52. Having problems? Metropolitan Thames Valley | 8,202 followers on LinkedIn. They also talk down at customer service staff as if we are beneath them It's a really good place to work if you like getting things done. there doesn't seem to be a coherent vision for the organisation so decisions are taken on a whim. Get email updates for new Customer Advisor jobs in Nottingham, England, United Kingdom. Housing Association. We believe everyone should have a decent home and the opportunity to live well. Since Metropolitan Housings takeover headed by Geeta Nanda (whos ambitions know no bounds) the company has lost all integrity. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Metropolitan Thames Valley contact info: Phone number: +44 2035353535 Website: www.metropolitan.org.uk What does Metropolitan Thames Valley do? We want to do more for our customers, and we're looking for passionate people to help bring our vision to life. 72% of Metropolitan Thames Valley employees would recommend working there to a friend based on Glassdoor reviews. The finances have been drained by the takeover with invoices not being paid and almost everyday bailiffs arriving at the Twickenham office. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Suggested . ", "The thing I like most about this software is it's extremely easy to use.". TVH has such a light, friendly and open atmosphere; making it a great place to work. Axis has built a successful multi-award contract relationship with MTVH since 2014 when the Housing Association was called Thames Valley Housing Association (TVHA). photo: Creative Commons / DFID - UK Department for International Development https://creativecommons.org/licenses/by/2./deed.en. Right now, nothing has changed, just the colours, fonts and logo. This can show up occasionally, including when major corporate projects are being delivered. You'll need your mobile phone and your unique invitation code. Historically great at developing staff. Meet our Development Director of Customer Care and see what she is looking for in her team. No one is allowed to disclose the new head office address in Farringdon. Metropolitan Connect has now merged with Thames Valley and operates under the name Metropolitan Thames Valley. 31 Mar 2023 23:55 BST. Clean working place and nice environment Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. I've loved my time here. Metropolitan Thames Valley has an overall rating of 3.7 out of 5, based on over 163 reviews left anonymously by employees. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Everything at the moment and will get a lot worse before it gets better. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You also have the option to opt-out of these cookies. 22 Metropolitan Thames Valley reviews. GOOD STAff welfare and salary paid on time, Staff welfare is always important! Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Metropolitan Thames Valley provides housing at different levels of affordability for people living in London, the South East, East Midlands, and East of England. Metropolitan Thames Valley provides free practical advice, connections to services and short term support (up to 3 months) to enable adults living in Broxtowe, Gedling and Rushcliffe to maintain their independence. Should you need any assistance, please contact: For Legacy MET 0203 535 3999 or For Legacy TVH 0203 535 3336 or raise a service request via Service Now. Market-leading rankings and editorial commentary - see the top law firms & lawyers for Social housing: finance in London It's sometimes noticeable that there are gaps in terms of organisational development. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Featured job. 39,000.00, 29,500.00 Salaries, reviews, and more - all posted by employees working at Metropolitan Thames Valley. ", "It is a good system to use for references. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Analytical cookies are used to understand how visitors interact with the website. With a practical focus on addressing challenges, Advance HE funded (through our Collaborative Development Fund Project 2022) four institutions to explore the challenges of understanding, enabling and supporting an inclusive culture from student to board. All ideas are welcomed and you are trusted to work with autonomy. Seems customer service focused at first but comes down to targets and stats This category only includes cookies that ensures basic functionalities and security features of the website. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. not get their way they will threaten your job security behind closed doors while spreading malicious lies that either get you sacked or you leave anyway to avoid these accusations following you to your next job. Get a lot of angry customers who want to speak to customer care - when u eventually get through they ask you to email instead According to reviews on Glassdoor, employees commonly mention the pros of working at Metropolitan Thames Valley to be career development, benefits, coworkers and the cons to be senior leadership, culture, management.